Monroe Clinic

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Access Center Representative

at Monroe Clinic

Posted: 10/24/2017
Job Reference #: 5000270579606
Categories: Sales, Customer Service
Keywords: service

Job Description

Department

Access Center

Location

Hospital

Employment Status

Part time - Permanent

Standard Hours (hours/week)

20

Shift Start Time

11:00 PM

Shift End Time

7:00 AM

Weekend Frequency

Bi-Weekly

On-Call Required

No

Position Summary

Works under the supervision of the Guest Services Coach, Director of Service Excellence, and Vice-President of Service Excellence. Demonstrates Monroe Clinic Service Standards and service excellence skills in performing job duties in order to create an exceptional experience for every guest, every time. Answers internal and external telephone calls using a professional and pleasant voice at all times, determines purpose of call and directs accordingly without undue waiting. Responds to, acknowledges and initiates all emergency alerts immediately and accurately. Performs receptionist, cashiering, and room reservation duties which requires great attention to detail. Performs other duties as assigned.

REQUIREMENTS:

EDUCATION: High School Diploma

EXPERIENCE: Customer Service experience including telephone, receptionist and front desk experience preferably in a healthcare or hospitality setting.

LICENSES/CERTIFICATIONS: None

Total Rewards

Exceptional health care. An exceptional experience.

Monroe Clinic offers a total rewards benefit program including competitive pay, employee discounts, combined time off, education assistance program, retirement plan and a dental and health plan including vision! Driven by mission, Monroe Clinic's Service Standards, bring together our vision to work together to achieve the highest standards in health care. To learn more about our unique foundation from merging of innovation and mission visit monroeclinic.org.