Job: Sales Manager

• Maintain regular contact with all existing accounts in assigned market segments.
• Identify and develop new accounts through telephone solicitations and email contacts.
• Identify and document new accounts each week with contact information for the decision maker.
• Outside sales calls each month to local assigned industry accounts are also expected and require documentation.
• Continually qualify and re-qualify all new and existing accounts.
• Follow up on all leads and inquiries.
• Cross-qualify all accounts for potential lead referrals to other Kalahari properties.
• Fully understand and promote all property marketing programs.
• Maintain a minimum sales call and sales activity pace and booking activity in accordance with established goals.
• Fill out call reports for all calls completed and forward appropriate copies to Director of Sales for review.
• Participate in civic events/organizations that promote business and Kalahari Resorts recognition.
• Submit required reports to Director of Sales on a weekly, monthly, annual basis as requested.
• Assist in ensuring completion of all forms within the department (call, lost business, weekly recaps, contracts, proposals, banquet event orders, etc.)
• Periodically assist with monitoring account files and provide annual file audits.
• Develop and implement yearly and monthly sales action plans.
• Participate in weekly sales and staff meetings when requested.
• Solve, rectify and mediate all guest complaints and maintain guest complaint reports.
• Consistently act in accordance with Company’s management relation’s philosophy, strategy and procedures as well as Company policies and procedures and department SOP’s.
• Demonstrate comprehensive knowledge of all market segments, and sales techniques.
• Participate in the Daily Promise meetings, to ensure optimal communication between entire staff.
• Understand all duties of Sales, Catering, and Conference Service Teams and assist when needed.

EDUCATION REQUIREMENTS: Four-year Bachelor’s Degree in Hotel Management and/or four-year Bachelor’s Degree are helpful.

LICENSE/PERMITS REQUIRED: Must have valid driver’s license for the applicable state.

REQUIRED SKILLS: Must be able to read, write and speak English. Skilled in oral and written communication is required. Ability to establish rapport with leads discovers needs, overcome objections and close the sale.

KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: Ability to understand and effectively utilize above average computer equipment and Microsoft Word and Excel programs.

PREVIOUS EXPERIENCE REQUIRED: Experience and proven success in developing and closing group business is required. Have a broad understanding of the tourism industry and the day-to-day operations of a hotel/resort are helpful.